1. Frequently Asked Questions (FAQs)
  2. Attending my psychology appointment

What is the late cancellation fee?

Our Cancellation Policy requires that you give us at least 48 hours notice if you want change or cancel your appointment.

If you don't arrive at your appointment or request to cancel with less than 48 hours to go until your appointment starts, we'll charge your card $40 as a late-cancellation or no-show fee to at least partly compensate your psychologist for their lost income.

The reasons for our Cancellation and Late Attendance policy are to ensure that our services are provided equally and fairly to all of our clients who need them.

Unfortunately, if you do not show up for your appointment without giving adequate notice to us, you are taking away the opportunity for another of our clients to fill in your spot.

We understand that from time to time things can go wrong that are beyond the control of our clients and in such circumstances of emergencies and extenuating circumstances, we will endeavour to respond to your situation as quickly and fairly as possible, provided that you grant us as much notice as possible.

You can read our full Terms of Service and Cancellation Policy here.