1. Help Center
  2. Managing appointments

What timezone are appointments in?

All times communicated by someone.health will reflect our head office timezone in Sydney, Australia.

All times in email correspondence from someone.health will include the time zone that it is relating to in the message. 

Our clocks are all set to the current time in Sydney, Australia. 

You can use a time converter such as this one to double check your appointment time.

It is your responsibility to ensure you are ready to connect with your psychologist on time for your appointment.  

NSW, Victoria, Tasmania and ACT (AEDT)

From now until 4 April 2022 we operate on Australian Eastern Daylight Time (AEDT). 

If you are in the following states your time will be the same as all times given in booking confirmation and reminder emails: 

  • NSW
  • Victoria
  • ACT
  • TAS

Queensland (AEST)

Queensland follows Australian Eastern Standard Time (AEST). 

When daylight savings is in effect in the southern states you will need to subtract one hour to all the times you read in our communication in order to attend your appointment at the correct time. 

This means if you receive an SMS notification for a 2pm AEDT appointment, it will actually take place at 1pm AEST in QLD.

South Australia and Broken Hill (ACST)

South Australia and the city of Broken Hill are always 30 minutes behind Sydney. 

If your appointment is scheduled for 2pm AEDT, that is going to be 1:30pm in your local time. 

Western Australia (AWST)

Western Australia observes Australian Western Standard Time (AEST +8).

During daylight savings in the eastern states you will need to subtract three hours to all the times you read in our communication in order to attend your appointment at the correct time. 

This means if you receive an SMS notification for a 2pm AEDT appointment, it will actually take place at 11am in WA.