1. Frequently Asked Questions (FAQs)
  2. Attending my psychology appointment

My psychologist hasn’t arrived, what do I do?

Hang tight and give your psychologist about 15 minutes.

If you've booked a video appointment, be ready to expect the video call to start around the time your appointment is scheduled to start. 

If it's 1 minute past the scheduled start time and you haven't got a call yet, don't panic!


Your psychologist may be reading through your DASS-21/survey responses, reviewing your Mental Health Care Plan and preparing for your session. 

While we schedule 10 minutes between each appointment to give your psychologist time to wrap-up their session before you, as is the case in all clinics sometimes things run over. 


We ask that you be patient and know that your psychologist will be with you as soon as they can. 

If you haven't heard anything and it's 15-20 minutes after you were scheduled to start, that would be a good time to reach out to us by Live Chat using the chat button in the bottom right corner of your screen and we'll see if we can get in touch with your psychologist.