Don't worry if your session doesn't start exactly on time. It's normal for a slight delay.
The majority of appointments start on time, but occasionally delays occur. Please give your psychologist 10-15 minutes.- Here's a couple of common reasons for a short delay:
- Your psychologist may be reviewing your DASS-21 survey or Mental Health Treatment Plan
- The previous session may have run slightly over
- What to do:
- Please wait patiently for up to 15 minutes
- If after 15-20 minutes you haven't been connected, contact us via Live Chat (bottom right corner of your screen), or email us at team@someone.health
- We'll promptly investigate and update you on your psychologist's status
Remember, we value your time and are committed to providing you with quality care.