At Someone.health, we are committed to upholding and protecting everyone’s rights via a charter of rights.
Our Charter of Rights is designed to transparently communicate the principles and commitments we adhere to in order to ensure a safe, respectful, and empowering online environment for all.
At Someone.health, we are committed to providing high-quality healthcare services that prioritise the well-being and satisfaction of our valued customers. Our Charter of Rights outlines our dedication to delivering exceptional care, respecting your rights, and continuously improving our services to meet your needs and expectations.
I have the right to:
- Access and timely care - Accessible and timely healthcare services
that help me receive the care I need, when I need it. - Safety - Receive safe and high quality health care that meets national standards and be cared for in an environment that is safe and makes me feel safe.
- Give feedback - Provide feedback or make a complaint without it affecting the way that I am treated and have my concerns addressed in a transparent and timely way.
- Information - Be given assistance, when I need it, to help me to understand and use health information.
- Respect - Be treated as an individual, and with dignity and respect. Have my culture, identity, beliefs and choices recognised and respected.
- Partnership - Ask questions and be involved in open and honest communication. Make decisions with my healthcare provider, to the extent that I choose and am able to
- Privacy - Have my personal privacy respected and have information about me and my health kept secure and confidential
- Culturally sensitive care - Receive culturally sensitive services that
provide inclusive and equitable care.