We greatly value your feedback, compliments, and concerns and aim to address them promptly and effectively.
We take your concerns seriously. Your complaint will be promptly escalated to our Clinical Director and Operations Manager for a comprehensive review. They will:
- Thoroughly investigate the issues raised
- Develop an action plan to address them
- Implement necessary improvements
We strive to respond within 5 business days with a detailed resolution. If you have any questions in the meantime, please don't hesitate to contact us.